Summer Demand for Replacement Birth Certificates Means New Staff
for UK Certificates
Released
on: May 14, 2008, 8:10 am
Press
Release Author: UK
Certificates
Industry:
Internet
& Online
Press
Release Summary: The seasonal trend for sun seekers requiring
replacement birth certificates for passport applications has been
met through UK Certificates newly enhanced customer service team.
Press
Release Body: With
the summer travel season looming, certificate replacement
company UK Certificates has seen a huge surge in applications
for replacement birth certificates during
the last few months. Applications for British passports require
a copy of the relevant individuals birth certificate be presented
to verify identity. However over time many people will have mislaid
the document which will then prompt them to seek a replacement.
The demand for replacement birth certificates from holiday makers
has this year reached new heights, prompting UK Certificates to
expand their staff pool and therefore ensuring high levels of
customer service are maintained.
“Summer
has always been our busiest time thanks to people needing replacement
birth certificates
for passport applications, but this year the high demand has dictated
we employ more staff. By taking on new employees we are able to
meet the demands of our customers and maintain the highest level
of customer service possible.” comments Customer
Services Manager, Sarah Lawrence. “The growth of
our team will allow us to continue to process certificates quickly
and efficiently – this is vital as many people will leave it to
the last minute to make a passport application. If we don’t get
their birth certificate to them on time it could prevent them
from having a passport prior to their holiday date."
Whilst
the swift online application facility allows clients to help speed
up the supply process (applications can be made in a matter of
minutes), the prompt provision of not only birth certificates,
but death certificates,
divorce certificates, and marriage certificates,
can largely be attributed to Sarah Lawrence’s dedicated customer
service team, who are always on hand. UK Certificates offers ‘Live
Assistance’ online as well as support via the phone throughout
the application process. “My team strive to provide the highest
level of customer service at all times, to all customers, whether
that be on the phone, during live online assistance or via email.
Although the demands placed upon them are high, they never falter.”
remarks Sarah Lawrence who also foresees a promising
future for the company “And whilst, on this occasion, the
expansion of our team is due to the record seasonal demand, general
interest in our range of services continues to grow year on year
which will necessitate further recruitment drives.”
About
UK Certificates:
www.ukcertificates.com
UK Certificates is a secure online personal documentation retrieval
service acquiring replacement birth certificates, certified death
certificates, copy marriage certificates, adoption certificates
and divorce certificates from the appropriate UK Government offices
or relevant England or Wales court.
Sarah
Lawrence boasts over 17 years experience in the field
of customer services and satisfaction. In her role at UK Certificates,
she ensures the smooth day to day running of certificate fulfilment
and customer enquiries.
Contact:
Adam Smith – Marketing Manager
UK Certificates
2 Sovereign Quay
Havannah Street
Cardiff
CF10 5SF
Tel: 02920 474 120
Mobile: 07976 637 091
Email: adam@ukcertificates.com
2008
